About us

About Us

Who We Are?

WaterWiseOne brings together climate change, energy, environment, water, forests, planning, and emergency management functions into a single department to maximize connections between the environment, community, industry, and economy.

Our challenge is to improve liveability with a population that is expected to almost double by 2050, while responsibly tackling climate change and protecting our natural environment, infrastructure, and heritage for future generations.

Our Mission

Caring for our environment, our community, and our water resources effectively and efficiently.

WaterWiseOne has been working hard since our inception to provide quality water and keep our millions of customers “on tap” every day.

We serve over one Million households and commercials. It’s our mission to become the most loved and trusted Water Utility Service provider and we are committed to this goal with heart and soul.

Our Vision

Our vision for diversity and inclusion is a workplace culture that embraces individual differences in all forms and fosters innovation.

We live our diversity and inclusion values when our people embrace the following principles:

  • Connect effectively with our diverse customers and communities to understand their needs
  • Embrace different viewpoints
  • Have the equal opportunity in the workplace
  • Feel they belong and know their unique contribution is valued
  • Leverage the experience and ideas of others

Our Values

We are focused on public value outcomes that include:

  • Safe and sustainable water resources
  • A quality-built environment
  • Zero-emission, climate-ready economy, and community
  • Healthy, resilient, and biodiverse environment
  • Reliable, efficient, accessible, safe, and sustainable resource services
  • Productive and effective environment management
  • Sustainable and effective local governments

Our strategic framework  One-WaterWiseOne outlines our chosen values of

  • teamwork
  • wellbeing and safety
  • ownership
  • service excellence.

Building a Positive Organizational Culture

WaterWiseOne cares for the environment, supports the next generation, or just makes our region a better place to live, we want to make a positive difference in our communities.

To best serve our community, we strive to build a positive organizational culture built on the following tenets:-

  • Strong leadership
  • Diversity
  • Collaboration
  • Innovation
  • Developing our people.